Terms and Conditions

Effective Date: 28 January 2025
Last Updated: 28 January 2025

Welcome to Milleverba AB’s e-commerce platform. By accessing or using our website and services, you agree to these Terms and Conditions, which comply with the Competition and Consumer Act 2010 and the Australian Consumer Law (ACL).

1. General

1.1. These Terms and Conditions apply to all users of our website, including browsers, vendors, customers, and merchants.
1.2. Milleverba AB reserves the right to update or modify these terms at any time without prior notice. Changes will be effective upon posting on the website.

2. Eligibility to Use the Website

2.1. To make a purchase, you must:

  • Be at least 18 years old or have the consent of a legal guardian.
  • Provide accurate and complete personal and payment information.
    2.2. You agree not to use the website for unlawful purposes or activities prohibited under Australian law.

3. Placing an Order

3.1. By placing an order, you confirm that the information provided is accurate and that you have the legal capacity to enter into a contract.
3.2. All orders are subject to acceptance and availability.
3.3. Once placed, orders cannot be modified or canceled due to our automated processing system. If you notice an error, contact us immediately at info@fashionbymelbourne.se. While we will do our best to assist, changes are not guaranteed.
3.4. Milleverba AB reserves the right to refuse or cancel an order for any reason, including but not limited to:

  • Suspected fraudulent activity.
  • Pricing or stock errors.

4. Pricing and Payment

4.1. All prices are listed in Australian Dollars (AUD) and include any applicable taxes.
4.2. Prices are subject to change without notice, but the price at the time of purchase will be honored.
4.3. Payment methods include credit/debit cards and other secure options provided at checkout.
4.4. Payment details are securely processed through third-party providers. Milleverba AB does not store your payment information.

5. Delivery

5.1. Milleverba AB delivers to addresses within Australia only.
5.2. We offer free standard shipping on all orders.
5.3. Orders are processed within 1–3 working days, and delivery typically takes 7–10 working days after processing.
5.4. Risk of loss or damage transfers to you upon delivery to your specified address.
5.5. Once your order has been shipped, you will receive tracking information via email.

6. Returns and Refunds

6.1. Milleverba AB complies with the Australian Consumer Law, guaranteeing your rights to refunds, replacements, or repairs for products that are:

  • Faulty.
  • Not as described.
    6.2. We do not accept returns for change of mind or personal preference.
    6.3. To initiate a return for a faulty or incorrect product, contact us at info@fashionbymelbourne.se within 30 days of receiving the item. Proof of purchase and evidence of the issue may be required.
    6.4. Refunds will be processed using the original payment method within 7 working days of receiving and verifying the returned product.

7. Consumer Guarantees

7.1. Under the Australian Consumer Law, you are entitled to:

  • A refund or replacement for major failures in a product.
  • Repairs or replacements for minor issues.
    7.2. Milleverba AB reserves the right to determine whether the issue is major or minor.

8. Website Use

8.1. You agree not to engage in any activity that interferes with or disrupts the website’s functionality.
8.2. While Milleverba AB strives to provide accurate product descriptions and prices, we do not guarantee that the website will always be error-free or uninterrupted.

9. Limitation of Liability

9.1. To the maximum extent permitted by law, Milleverba AB is not liable for:

  • Indirect or consequential losses arising from the use of our website or products.
  • Delays, interruptions, or errors outside our reasonable control.
    9.2. Nothing in these Terms and Conditions excludes your rights under the Australian Consumer Law.

10. Intellectual Property

10.1. All content on this website, including text, images, and trademarks, is the property of Milleverba AB or its licensors and is protected by Australian intellectual property laws.
10.2. You may not reproduce, modify, or distribute any part of this website without our express written consent.

11. Contact Information

For questions, concerns, or assistance, please contact us:

Milleverba AB
Email: info@fashionbymelbourne.se