Shipping & Returns

Effective Date: 28 January 2025
Last Updated: 28 January 2025

At Milleverba AB, we are committed to providing clear and transparent shipping and returns policies that comply with the Competition and Consumer Act 2010 and the Australian Consumer Law (ACL).

Shipping Policy

  1. Delivery Locations
    1.1. Milleverba AB delivers to addresses within Australia only.

  2. Delivery Times
    2.1. We offer free standard shipping on all orders and products, with no additional charges for delivery.
    2.2. Once an order is placed, we take 1–3 working days to process your order. Processing typically takes one working day during weekdays; however, orders placed on Friday evenings or weekends may take longer to process.
    2.3. After processing, delivery takes an estimated 7–10 working days.

  3. Order Tracking
    3.1. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery progress.

  4. Risk and Ownership
    4.1. Ownership of the products transfers to you once payment is received in full.
    4.2. Risk of loss or damage transfers to you upon delivery of the products to your specified address.

Returns Policy

  1. No Returns for Change of Mind
    1.1. We do not accept returns if you change your mind about a purchase or if the product does not meet your personal preferences.
    1.2. Please carefully review product descriptions, sizes, and details before placing your order.

  2. Faulty or Incorrect Products
    2.1. If a product is faulty or does not match the product description provided at the time of purchase, you are entitled to a refund, replacement, or repair under the Australian Consumer Law.
    2.2. To initiate a return for a faulty or incorrect product, please contact us at info@fashionbymelbourne.se within 30 days of receiving the item. Include the following information:
    - Your order number
    - A description of the issue
    - Photographic evidence of the fault or mismatch (if applicable)
    2.3. Returned products must be in their original condition unless they are faulty or incorrect.

  3. Return Process
    3.1. If your return is approved, we will provide you with instructions on how to return the product.
    3.2. Milleverba AB will cover the cost of return shipping for faulty or incorrect products.

  4. Refunds
    4.1. Refunds will be processed to your original payment method within 5–7 working days after we receive and verify the returned product.

Contact Information

For questions or concerns about shipping or returns, please contact us:

Email: info@fashionbymelbourne.se