Privacy Policy
We may collect the following types of personal information
- Personal Details: Name, email address, and delivery address.
- Payment Information: Credit/debit card details and billing information (processed securely via third-party payment providers).
- Account Information: Login credentials, purchase history, and preferences.
- Technical Information: IP address, device type, browser type, and cookies for analytics.
- Communications: Feedback, reviews, and inquiries submitted to our customer service team.
We only collect personal information that is necessary to provide our services and comply with Australian laws.
2. How We Collect Information
We collect personal information in the following ways:
- When you place an order, create an account, or subscribe to our services.
- When you engage with our customer support or participate in surveys.
- Automatically through cookies and website analytics tools.
3. Use of Your Information
Your personal information is used for:
- Fulfilling orders, processing payments, and delivering products.
- Providing customer support and resolving disputes.
- Sending promotional materials, where consent has been provided.
- Improving our website, services, and customer experience.
- Complying with the Australian Consumer Law and other legal obligations.
4. Disclosure of Information
We may disclose your personal information:
- To Service Providers: Including shipping companies, payment processors, and IT support providers, for the purpose of fulfilling your order.
- For Legal Compliance: To regulatory bodies or law enforcement if required by the Competition and Consumer Act 2010 or other Australian laws.
- With Consent: To third parties, where you have expressly consented.
We do not sell, rent, or share your personal information for unrelated third-party marketing purposes.
5. Australian Consumer Law Compliance
We are committed to compliance with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010. This means:
- You are entitled to refunds, replacements, or repairs for goods or services that fail to meet guarantees under the ACL.
- All products and services sold comply with quality, safety, and durability standards.
If you have concerns about your consumer rights, contact us for assistance or refer to the Australian Competition and Consumer Commission (ACCC).
6. Data Storage and Security
We implement industry-standard security measures to protect your personal information from loss, unauthorized access, or misuse.
Your information is stored on secure servers located in Australia or in countries with comparable privacy protections.
7. Your Rights as an Australian Consumer
Under the Australian Privacy Act 1988, you have the right to:
- Access your personal information and request corrections.
- Withdraw consent for marketing communications.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached Australian privacy laws.
To exercise these rights, contact us using the details below.
8. Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality, analyze site usage, and personalize your experience. You can manage your cookie preferences in your browser settings.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content, and we encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on our website. Please check back periodically for updates.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: info@fashionbymelbourne.se
For complaints related to your consumer rights under the Australian Consumer Law, you may also contact the Australian Competition and Consumer Commission (ACCC) or the Office of the Australian Information Commissioner (OAIC)